Mobile support

Live3 puts your network of Aeron weather stations in your pocket: live readings, threshold alerts, and direct access to a station over Bluetooth when there is no signal. This page covers how to get help, and how to delete your account.

Get help

Email support@aeronsystems.com and we will reply within two working days. For anything about your organization’s stations, sales, or a hardware fault, use the Aeron Systems contact page.

It helps if you include:

• the email address you sign in with,
• your phone, and its Android or iOS version,
• the app version, shown at the bottom of the More tab.

Delete your account, or remove someone

An Aeron account is not per product: the same sign-in reaches Live3 and Aeron Zero, so removing someone from your organization and deleting your own account work the same way wherever you start. Both are covered on one page, along with exactly what is deleted and what is kept: Accounts, access and deletion.

The short version for this app: go to the More tab, tap Profile, scroll to the bottom and tap Delete account. If you cannot sign in, email support@aeronsystems.com from your registered address and we will do it for you within 30 days.

Privacy

Our privacy policy sets out what we collect, why, and how long we keep it.

Live3 does not collect your location. The Android app asks for the location permission only because Android requires it before an app may connect to a weather station’s Wi-Fi hotspot. No position is read, stored, or sent anywhere.